FAQ

Clear answers before you begin.

The service is designed to reduce uncertainty. These are the practical details clients ask first.

01Is AREN a subscription?

No. You request one specific programme and curation. Any future recurring service would remain optional.

02What does each programme include?

The displayed total includes the listed garments, personal review, curation, one revision, and outfit guidance. Delivery, optional alterations, and approved upgrades are itemised separately.

03How does payment work?

The Style Profile is free. AREN reviews it first. If the request can be served, the secure deposit shown for the selected programme begins curation. The remaining balance is due only after proposal approval.

04Will I know the brands and prices?

Yes. Every proposal shows the original brand, item, size, price, and reason for selection before approval.

05Do you hold inventory?

At launch AREN sources against approved client needs rather than holding broad public stock.

06Can I request a change?

Yes. One complimentary pre-shipment revision is included and requested from your private account.

07What if something does not fit?

Contact AREN immediately. Eligible pieces follow the published return and exchange policy; a size exchange or alteration may be the better solution.

08Can I avoid specific materials?

Yes. You can request vegan-only options or exclude leather, wool, specific fibres, colours, and categories.

09Why is there no public product catalogue?

AREN begins with context, not browsing. Your approved proposal becomes a private, full WooCommerce checkout with payment and live delivery selection.

10Will I need an account?

You can browse and submit the free Style Profile without one. An account is created or linked before payment so proposals and orders remain private.

11How is delivery selected?

Physical orders use the full checkout. When BOX NOW is enabled and available, its live widget lets you choose an active locker.

12Where does AREN operate?

The initial service is designed for Greece and Cyprus.

AREN Style Profile

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